This is in light of Bethany's customer service post; I still believe in Dell and will continue to shop with them.
This is computer #6 from Dell within the past 7 years. Dell usually has the lowest prices, and for me to build my computer from parts would not be much cheaper, considering the time, as well. If I were to buy another desktop, I would most likely go with Dell; if another laptop, I'd probably have to do more research and comparison.
I just got my laptop back today (Inspiron 910 / Mini 9) after... over 2 months! (Date that I first contacted them: December 8, 2008. Date that I received back a fully functioning laptop: February 10, 2009.) I had an issue where several keys on the keyboard would not respond when pressed, so I had to get it fixed. The first time, they sent me a replacement keyboard. No good; keys would still not work. The second time I called, one of the managers said that he would personally take care of the issue. After being neglected, I called again. I had to ship my laptop back to them. After they "repaired" it, I received it back nearly two weeks later, only to discover that the problem was still there. I called, again, and they had me ship it back to them one more time. This time, they fixed it--they replaced the keyboard and motherboard.
As this laptop was still under warranty, all of this didn't cost me anything; only my TIME and MUCH lost PRODUCTIVITY without a laptop. I probably would have just purchased another one and dumped this one, if I could. The customer service reps were apologetic, but merely being apologetic did not help my situation--I was still stuck without a laptop for so long--and meanwhile, the prices on this model were dropping!
If I had discovered the problem within the first 21 days, returning it altogether would have been much simpler.
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